Inclusive UX has particular expertise in conducting user research with participants who have diverse needs in accessing digital information. This includes people with and without disabilities, seniors and youth. Recent relevant projects where we have conducted user research that includes these demographics are:

  • CHOICE User experience research including a diary study and one on one interviews
  • Department for Communities and Social Inclusion (SA) WCAG AA compliance evaluations, facilitated usability testing and mobile accessibility testing
  • NSW Office of Environment & Heritage WCAG AA compliance evaluations and facilitated usability testing
  • NSW Office of Trade & Investment User experience research and strategy
  • Australian Council for the Arts WCAG AA compliance evaluations
  • Vision 2020 WCAG AA compliance evaluations
  • Arts Access Australia W3C WCAG 2 compliance evaluations
  • Mission Australia Focus groups and one-to one user research with three key user groups: Volunteers, Affordable Housing Tenants, Employment Seekers.
  • WorkCover NSW Premium Calculator User interviews with blind users
  •  NSW Electoral Commission Online iVote system (2011); User testing with blind users and seniors
  • National Film and Sound Archive (Australia) Usability testing with diverse users, including vision, hearing and mobility impairment as well as seniors
  • Australian Screen Usability testing with diverse users, including vision, hearing and mobility impairment as well as seniors
  • Department of Regional Australia, MyRegion website User testing with diverse users, including vision or hearing impairment and seniors
  • Department of Broadband, Communication and the Digital Economy Focus groups and one to one interviews with participants who are Deaf (Auslan users), hearing impaired or speech impaired, including seniors and youth
  • Sydney Opera House WCAG evaluations, accessibility reviews of information architecture, functional specification and visual design documentation
  • WorkCover NSW WCAG accessibility evaluations and  of functional specification documentation


Mission Australia logo
Work cover Logo   
National Film & Sounds Archive logo
Australian Screen logo

Sensis logo
Oxfam logo
Microsoft logo
Vision 2020 Australia logo - the right to sight